"Dr. Kaatz is the absolute best! His compassion for his patients is second to none. I just with I had found him sooner. His staff - including the lab ladies and receptionists are super!"
"Andrea Rupe is the absolute best! So thankful I switched to her!"
"We see Andrea Rupe. She is an excellent N.P. The entire staff is wonderful."
"I love Dr. Kaatz! I went through several physicians in Pulaski Co., before I found him. I'm so grateful to God for him and his WONDERFUL staff"
"Dr. Matthew Kaatz is the best Doctor in the world. He always takes time to listen and always takes into consideration your thoughts and concerns. His staff is so kind and compassionate. I can't say enough good things about New River Medical Group."
"She (Andrea Rupe) is as good as any Dr. that I have seen. She will listen to what you have to say instead of talking over you and listens to your problems so she can make the right call on what to do."
Proudly serving The New River Valley of Southwest Virginia, including Radford, Pulaski, Wythe & Montgomery counties.
Insurance & Fees
The following is the list of insurances with which we participate. This will be updated from time to time as needed:
- Aetna Better Health Virginia
- Aetna Commercial/Medicare
- Anthem BCBS
- Apostrophe
- Cigna Healthcare
- Humana
- Humana Military Tricare
- Magellan Complete Care Virginia
- Medicare – Palmetto GBA – VA
- Multiplan/PHCS
- Piedmont Community Health Plan
- Railroad Medicare Virginia
- United Healthcare
- United Healthcare Community Plan – Virginia
- Virginia Health Network
- Virginia Medicaid (Traditional)
- Virginia Premier
- Virginia Premier Elite/Elite Plus
- WebTPA – Custom Ink
*Medicaid participation is optional and varies amongst Privia Medical Group providers – please verify participation prior to your visit.
Note: You should always check with your Privia Medical Group provider to verify plan and product coverage as this is not an exhaustive list, and plans change frequently.
Payment Options
We accept cash, Visa, Mastercard, Discover, American Express, and personal checks.
Card-on-File
We encourage patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.
At check-in we will:
- scan the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card
After your insurance has paid their portion, we will:
- notify you via email of the balance owed
- charge the balance owed to your card on file
- email a receipt for the charge
Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).
Fees
| No Shows | |
|---|---|
| Missed Appointment | $50 |
| Missed Physical | $100 |
| Late Cancellation | $50 |
| No-Show | $50 |
| Missed Procedure | $200 |
| Out-Of-Network | |
| New Patients | Total Charge or Minimum $200 Deposit |
| Established Patients | Total Charge or Minimum $150 Deposit |
| Self-Pay | |
| New Patients | Total Charge or Minimum $200 Deposit |
| Established Patients | Total Charge or Minimum $150 Deposit |
| Procedures | Total Charge or Minimum $200 Deposit |
Additional Resources
Avoiding Surprises in Your Medical Bills
Avoiding Surprises in Your Medical Bills (Spanish)
Understanding Healthcare Prices: A Consumer Guide
